Hi, I'm Fikri
IT Server | Network | Helpdesk Support
IT Helpdesk Support skilled in technical troubleshooting, system maintenance, and user assistance. Experienced in fast-paced environments with a focus on efficiency and end-user satisfaction. Skilled in managing and maintaining network infrastructure, as well as providing the much-needed technical support for the company.
About
With experience across industries — from real estate to e-commerce logistics — I bring a technical foundation built over three years studying Computer and Network Engineering at vocational school, followed by a degree in Information Technology. I hold certifications as a Linux Administrator, Junior Network Administrator, and IT Support, reflecting my ability to manage and maintain network infrastructure and deliver the technical support companies need.
Education
Certifications
Experience
Implementing Ntopng for network traffic monitoring and packet inspection, configuring switch port SPAN across multiple VLANs, and integrating a ClickHouse database for monitoring, alerting, and performance tuning.
Responsible for installation, backup, and recovery of Windows images on company laptops, managing IT tickets, transferring IT assets, and troubleshooting printers (including thermal). Handled remote troubleshooting via BeyondTrust (Bomgar) and monitored network performance with Grafana and Cisco Meraki to support Shopee and Shopee Express warehouse operations across Indonesia.
Monitored internet usage with PRTG and produced traffic reports. Configured Mikrotik routers and automated hardening with Ansible on Ubuntu servers. Developed automated backup scheduling using Ansible and cronjob.
Assessed and managed assignments and midterm evaluations, and conducted student performance evaluations.
Configured and set up switches on servers, performed Cat 6 UTP cable crimping, and carried out access point installations.
Skills
Software & tools
Hard skills
Soft skills
Languages
Get in touch
Open to IT support, network operations, and monitoring roles. Reach out any time.